Kampung Lumbung
Eco-Friendly Boutique Hotel

COVID-19 UPDATE-ENG

 

 22 MARCH 2020

COVID-19 UPDATE

CANCELLATION POLICY AND PREVENTIVE SAFETY PROCEDURES TO ASSURE A SAFE STAY FOR OUR GUESTS

KAMPUNG LUMBUNG CANCELLATION POLICY

Bookings made from Online Travel Agents (OTA) such as Traveloka and Agoda will follow each OTA cancellation policies.

For direct bookings, we will deduct 10% off your downpayment. However, the nominal deducted will be kept for your future stay or event deposit, should you want to stay or organise an event with us in the near future. We are also open if you decide to amend your travel dates, and we are willing to adjust your reservations.

PREVENTIVE SAFETY PROCEDURES FOR OUR GUESTS

To Our Dear Guests,

We wanted to personally reach out to you to address the current situation with the coronavirus in our region. First and foremost, we wanted to put your mind at ease and advise you of the additional health and safety measures we are taking to help keep our guests and employees safe.

On March 16th, the Malang and Batu government-issued temporary restrictions on mass gatherings and closure of public places. Officially, these rules are effective on March 16th and will last two weeks until March 29th, or possibly longer.

As we adapt to the changing environment around COVID-19, and with the fact that most theme parks and tourist destinations in Batu are closed until April 29th, Kampung Lumbung remains open and operates as normal, with safety and hygiene as our top priority.

As we play our part in flattening curve of Coronavirus pandemic, we have taken additional safety and hygiene measures developed by the global and local public health authorities (mainly the Ministry of Health, WHO and CDC) to ensure strict cleaning and hygiene protocols.

  • We do not have guests recently traveling from countries severely affected by the COVID-19 and countries with an existing travel ban as assessed by CDC (e.g. China, South Korea, Europe, USA, Australia, etc).

  • Practice frequent hand washing. We remind our guests and staff to wash their hands frequently with soap and water and dry them well, before and after eating, and after going to the toilet. We also encourage the of use alcohol-based hand sanitizer we have provided.

  • Eliminate all possibilities of germ and virus transfer through critical touch points by increasing usage of digital communications. Guests’ needs and inquiries will be communicated via WhatsApp. For food orders, we will share our PDF menu via WhatsApp and order from there.

  • We have increased the frequency of cleaning our public areas (including lobbies, dining areas, public bathrooms). Clean all ‘high-touch’ surfaces such as door-knobs and table surfaces.

  • We have increased the frequency of cleaning our rooms and villas as needed. After guests check-out, we will spray our rooms and villas interior and exterior with disinfectant and water.

  • Limit the guest’s traffic to maximum of 50 people with “room-distancing” stay method. We are making sure that our guests feel safe by staying in distanced rooms.

    • Hotel (Turon Jejer): Our guests will be placed in a room next to an empty room, with odd-even room number method (E.g. The room in-between the occupied rooms are empty.)

    • Villas: Guests will be placed in a villa with a distance of around 3 -4 meters to the next villa.

  • Temporarily close the buffet for breakfast and offer guests in-room breakfast service.

  • Set up dedicated dining tables with the room number, minimum 2 meters apart from other tables at our dining venue. We labeled the table so that guests do not switch between tables. Tables and seats at our dining venue will be sprayed with disinfectant before or after being used.

  • Our staff is receiving ongoing briefings of the situation and regular briefings of enhanced hygiene protocols.

  • Our staff will be encouraged to stay home if feeling unwell and avoiding close contact with anyone showing symptoms.

  • If our guest have fever, cough, and difficulty breathing, they are encouraged to let us know so we can help them seek further care and refer them to the nearest hospital if needed.

    • If our guest develop these symptoms and likely to be suspected for COVID-19, we will refer them to the nearest officially appointed hospitals eligible to handle COVID-19.

With these safety protocols, we believe that it is possible to welcome guests in a manner that conforms to the government’s directions and maintain the health and safety of staff and guests.

During this time of uncertainty and difficulty, your patience and understanding are greatly appreciated.

We’re at your service, serving you with our brightest smile.

Stay safe. Stay healthy. Be kind to each other.

With kind regards,

Kampung Lumbung